Terms of service

TERMS OF SERVICE

Last Updated: 19 August 2026

OVERVIEW

Welcome to AL FALAH SPORTS.

Throughout this website, the terms “we,” “us,” “our,” “Company,” and “AL FALAH SPORTS” refer to AL FALAH SPORTS, the operator of this online store.

We provide sports equipment, fitness products, training accessories, games, toys and related sporting goods through our online store. Our website and e-commerce services are powered by Shopify.

The FALAH name and associated trademark/logo are registered in the United Arab Emirates under Trademark Class 28.

By visiting our website, creating an account, placing an order, purchasing a product, or otherwise using our services, you agree to these Terms of Service together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies published on our website.

If you do not agree with these Terms, please do not use our website or services.

1. ELIGIBILITY AND ACCOUNTS

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to provide accurate, complete and current information when creating an account, placing an order or communicating with us.

You are responsible for maintaining the confidentiality and security of your account credentials and for activities conducted through your account.

2. PRODUCTS

We make reasonable efforts to ensure that product descriptions, specifications, photographs, colors, dimensions and other information displayed on our website are accurate.

However, actual product appearance may vary slightly due to photography, lighting, manufacturing variations, device displays or other factors.

Product availability is subject to stock.

We reserve the right to modify product descriptions, specifications, prices, packaging and availability where reasonably necessary.

We may discontinue a product or limit quantities available for purchase at any time.

3. ORDERS

Submitting an order constitutes an offer to purchase the selected products.

An order becomes accepted once we confirm acceptance and, where applicable, successfully process the required payment.

We reserve the right to reject, limit or cancel an order where reasonably necessary, including in cases involving:

  • Pricing or listing errors;

  • Product unavailability;

  • Suspected fraudulent transactions;

  • Payment authorization problems;

  • Incorrect customer information; or

  • Orders that cannot reasonably be fulfilled.

If an order is cancelled after payment has been collected, any applicable refund will be processed according to our Refund Policy and applicable UAE law.

4. PRICES, VAT AND PAYMENT

All prices are displayed in the currency indicated on our website.

Applicable UAE VAT, delivery charges or other fees will be displayed or communicated where required.

Prices, discounts and promotional offers may change without prior notice. However, such changes will not normally affect an order that has already been accepted.

Customers must provide accurate billing and payment information.

5. SHIPPING AND DELIVERY

Delivery times displayed or communicated to customers are estimates unless expressly guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including courier delays, customs procedures, public holidays, weather conditions, supply-chain interruptions and other unforeseen events.

Customers are responsible for providing a complete and accurate delivery address and contact information.

Our Shipping Policy forms part of these Terms.

6. RETURNS, REFUNDS AND EXCHANGES

Returns, exchanges and refunds are handled according to our published Refund & Return Policy and applicable UAE consumer-protection requirements.

Customers should inspect products promptly after delivery and contact us within the applicable period if an item is damaged, defective, incorrect or otherwise eligible for return.

Nothing in these Terms is intended to exclude any mandatory consumer rights available under applicable UAE law.

7. FALAH TRADEMARK & INTELLECTUAL PROPERTY

The FALAH brand name and associated logo are registered trademarks in the United Arab Emirates.

The FALAH trademark is registered under Class 28, covering relevant games, toys, gymnastic and sporting articles and other products falling within the registered classification.

Unless otherwise stated, the website design, brand names, logos, product photographs, graphics, descriptions, videos, marketing materials and other original content belonging to AL FALAH SPORTS are protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, commercially exploit or use our protected intellectual property without prior written authorization.

Third-party trademarks appearing on products or our website remain the property of their respective owners.

8. ACCEPTABLE USE

You may use our website only for lawful purposes.

You must not use our website to:

  • Commit fraud or other unlawful activities;

  • Provide deliberately false or misleading information;

  • Introduce malicious software, viruses or harmful code;

  • Attempt unauthorized access to our website, systems or customer accounts;

  • Interfere with website security or functionality;

  • Infringe our intellectual-property rights or those of another party;

  • Collect customer information without authorization; or

  • Use our website in any manner prohibited by applicable law.

We may restrict or terminate access where we reasonably believe these Terms have been violated.

9. THIRD-PARTY SERVICES

Our website may use or link to services provided by third parties, including payment processors, logistics providers and technology platforms.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for independently operated third-party websites or services except to the extent responsibility cannot legally be excluded.

10. SHOPIFY

Our online store may be powered by Shopify, which provides technology enabling us to operate our e-commerce services.

Purchases from our store are transactions between the customer and AL FALAH SPORTS, subject to these Terms and applicable law.

Use of certain Shopify functionality may also be subject to Shopify's applicable policies and terms.

11. PRIVACY AND PERSONAL INFORMATION

Personal information collected through our website is handled according to our Privacy Policy and applicable data-protection requirements.

Information may be shared with service providers where reasonably necessary to process payments, fulfil orders, arrange deliveries, provide customer support, prevent fraud or operate our website.

Please review our Privacy Policy for further information.

12. ERRORS AND INACCURACIES

Occasionally, our website may contain typographical errors, incorrect prices, inaccurate descriptions, availability errors or other omissions.

We reserve the right to correct such errors and update information.

If an error materially affects an order that has already been submitted, we will take reasonable steps to contact the customer and handle the order in accordance with applicable law.

13. DISCLAIMER

We make reasonable efforts to maintain an accurate, secure and reliable online store.

However, we cannot guarantee that the website will always operate without interruption, technical problems or temporary unavailability.

Any limitations or exclusions contained in these Terms apply only to the extent permitted under applicable UAE law.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, AL FALAH SPORTS will not be liable for indirect, incidental or consequential losses arising solely from the use or inability to use our website.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by UAE law.

15. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify AL FALAH SPORTS against losses, liabilities or reasonable costs arising directly from your unlawful use of our website, violation of these Terms or infringement of third-party rights.

16. SEVERABILITY

If any provision of these Terms is determined by a competent authority to be unlawful, invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary while the remaining provisions continue in effect.

17. CHANGES TO THESE TERMS

We may update these Terms of Service periodically to reflect changes to our business, website, products, services or legal requirements.

The latest version will be published on this page together with an updated revision date where appropriate.

Your continued use of the website following an effective update constitutes acceptance of the revised Terms to the extent permitted by law.

18. GOVERNING LAW

These Terms of Service and transactions made through our store are governed by the applicable laws of the United Arab Emirates.

Any dispute will be subject to the jurisdiction of the competent courts of the United Arab Emirates, subject to any mandatory consumer-protection or jurisdictional requirements.

19. CONTACT INFORMATION

Questions regarding these Terms of Service or purchases from our store may be directed to:

AL FALAH SPORTS
United Arab Emirates

Email: alfalahsports.dubai@gmail.com

Legal Company Name: [AL FALAH SPORTS EQUIPMENT TRADING LLC]
Business Address: [Souq al kabeer street murshid bazar - Deira - Dubai]
Telephone / WhatsApp: [+971589708784]
Trade License No.: [907189]
VAT / TRN: [100509268700003]

Trademark Information

Trademark: FALAH
Trademark Class: 28
UAE Trademark Application/Registration Reference: 462616
Registration Date: 16 January 2026
Trademark Validity: Until 7 October 2035