SHIPPING POLICY

Last Updated: 19 August 2026

Thank you for shopping with AL FALAH SPORTS. We are committed to processing and delivering your sports equipment, fitness products, training accessories and other orders safely and efficiently throughout the United Arab Emirates.

This Shipping Policy explains our order processing, delivery, shipping charges, delays and other delivery-related conditions.

1. ORDER PROCESSING

Orders are processed after successful order confirmation and, where applicable, payment authorization.

We aim to prepare orders as quickly as possible. Processing times may vary depending on:

• Product availability

• Order quantity

• Delivery location

• Weekends and UAE public holidays

• Large or oversized sports equipment

• Customized or special-order products

Once your order has been prepared or dispatched, you may receive confirmation through email, SMS, WhatsApp or another available communication method.

2. DELIVERY WITHIN THE UAE

We deliver to available service areas throughout the United Arab Emirates, including:

Dubai, Sharjah, Ajman, Abu Dhabi, Ras Al Khaimah, Fujairah and Umm Al Quwain.

Standard delivery times will normally be displayed during checkout or communicated when the order is confirmed.

Delivery times are estimates unless we expressly confirm a guaranteed delivery date.

3. SHIPPING CHARGES

Shipping or delivery charges, where applicable, will be displayed at checkout before you complete your purchase.

Charges may vary depending on:

• Delivery location

• Product size and weight

• Order value

• Delivery method

• Oversized or heavy equipment

• Special handling requirements

Any available free-delivery promotion will be subject to the conditions displayed with that offer.

4. LARGE & HEAVY SPORTS EQUIPMENT

Certain products may require special transportation because of their size, weight or installation requirements.

This may include items such as:

• Gym and fitness equipment

• Table tennis tables

• Basketball systems

• Football goals

• Volleyball posts

• Boxing equipment

• Large training equipment

• Other oversized sporting goods

Additional delivery or handling charges may apply to these products. Where necessary, our team may contact you before dispatch to confirm delivery arrangements.

5. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including a valid UAE mobile number.

Please ensure that your:

Name, mobile number, emirate, area, building/villa number and other relevant delivery information are correct.

AL FALAH SPORTS is not responsible for delays resulting from incorrect, incomplete or inaccessible delivery information supplied by the customer.

Additional delivery charges may apply if an order needs to be dispatched again because the original delivery attempt failed due to incorrect customer information or unavailability.

6. DELIVERY ATTEMPTS

Our delivery team or courier partner may contact you before or during delivery.

Please ensure that someone is available to receive the shipment at the provided address.

If delivery cannot be completed, another delivery attempt may be arranged depending on the courier's procedures and product type. Additional charges may apply where permitted.

7. DELIVERY DELAYS

We make reasonable efforts to deliver orders within the estimated delivery period.

However, delays may occasionally occur due to circumstances outside our reasonable control, including:

• Courier or transportation delays

• Severe weather conditions

• UAE public holidays

• Customs or port delays

• Road restrictions

• Supply-chain disruptions

• Incorrect delivery information

• Product availability issues

• Government restrictions

• Force majeure or other unforeseen circumstances

Where we become aware of a significant delay, we will make reasonable efforts to inform the customer.

8. ORDER TRACKING

Where tracking is available, tracking information may be provided after your order has been dispatched.

For orders delivered directly by our own delivery team, we may provide delivery updates through telephone, WhatsApp, SMS or email instead of a courier tracking number.

9. INSPECTION UPON DELIVERY

Customers are encouraged to inspect their order as soon as reasonably possible after receiving it.

If you receive an item that is:

• Damaged

• Incorrect

• Missing an item

• Significantly different from the product ordered

please contact AL FALAH SPORTS promptly and provide your order information together with photographs or other relevant evidence where appropriate.

Eligible claims will be handled according to our Refund & Return Policy and applicable UAE consumer-protection requirements.

10. INTERNATIONAL SHIPPING

International delivery availability depends on the destination, product type and shipping arrangements.

International customers should contact us before ordering if international shipping is not available directly through checkout.

Any applicable international freight charges, customs duties, import taxes, clearance charges or destination-country fees will be communicated or handled according to the applicable shipping arrangement.

11. ORDER CHANGES & CANCELLATION

If you need to change your delivery information or request cancellation, please contact us as soon as possible.

Once an order has been packed, dispatched or handed over to the delivery provider, we may not be able to modify or cancel the shipment.

Any approved cancellation or refund will be handled according to our Refund & Return Policy and applicable law.

12. RISK & RESPONSIBILITY

We will take reasonable care when preparing and dispatching your order.

Responsibility for damaged, lost or incorrectly delivered shipments will be determined according to the circumstances of the shipment, our applicable policies and mandatory rights available under UAE law.

Nothing in this Shipping Policy is intended to remove or limit any mandatory consumer rights available under applicable UAE legislation.

13. CONTACT US

For questions about shipping, delivery, tracking or your order, please contact:

AL FALAH SPORTS
United Arab Emirates

Email: alfalahsports.dubai@gmail.com
Telephone / WhatsApp: [+971589708784]
Business Address: [Souq al kabeer street murshid bazar - Deira - Dubai]

Please provide your order number and registered mobile number when contacting us regarding an existing order.